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Andrea Ayers President and Chief Executive Officer

Our success and continued growth isn’t only measured by our client and customer satisfaction, it is also measured by our efforts to build skilled, stable and healthy communities. At the end of the day, that is the real impact we are making.

As a leader in customer management, with a global footprint in four geographical regions, Convergys has a responsibility to invest our talent and resources by supporting our communities’ capacity to build a stable, skilled, and healthy society. Through our Social Responsibility program, we address issues that are specific to local needs and relevant to our business. We build lasting community partnerships with organizations that support the following:

  • Workforce Preparedness – providing education to help individuals develop a successful career;

  • Health & Wellness – supporting access to healthy living; and,

  • Stability – creating opportunity for our communities to live well by addressing the challenges of daily living: shelter, hunger, transportation and financial literacy.

These efforts are linked to United Nations Global Goals: Four and Eight, highlighting our company contribution toward greater global good. To further demonstrate our commitment and transparency to social responsibility and sustainability, Convergys has participated in multiple initiatives:

  • Convergys Connects, in partnership with Points of Light International, has trained over 2,000 individuals worldwide with the aim to provide English language proficiency, increase computer literacy, and develop job-related technology skills.

  • Convergys voluntarily sought and achieved Verego Social Responsibility Standard Certification. Verego, an independent third party assessor that ensures the effective management of corporate responsibilities initiatives, thoroughly evaluated our operations, physical sites and policies to award us enterprise-wide certification in all five categories: Leadership, Ethics, People, Community and Environment.

  • Convergys on an annual basis completes the EcoVadis Assessment, addressing 21 criteria across four themes of Environment, Fair Labor Practices, Ethics / Fair Business Practices and Supply Chain.

  • In 2015, Convergys implemented an initiative to track and report our energy usage and GHG emissions based on electrical output, set a target for reduction, and committed to showing year over year improvement in reducing, tracking and reporting emissions. This initiative includes our participation in the Carbon Disclosure Project and publically reporting that the 2014 documented scope 1 and scope 2 Carbon Dioxide emissions for approximately 70% of Convergys sites globally were 131,605 Metric Tons.

Our Convergys team, 130,000+ strong, remains committed to social responsibility and sustainability. We are setting goals and continuing to track and report progress.